Privacy Policy

As you engage with our Services, we obtain certain types of information automatically and voluntarily. This data empowers us to consistently refine the quality of your gameplay, offer personalized features, and provide seamless customer support.

Your interactions within our games and with fellow players generate valuable gameplay data. We may collect your assigned Player ID, IP address, device identifiers, and game progression statistics. This information is vital for optimizing game mechanics and resolving technical hitches.

For games incorporating competitive leaderboards, your username, rankings, and scores will be publicly displayed to other participants. This feature is fundamental to the competitive nature of our games. By playing, you acknowledge and agree that your performance metrics and username will be shared in these public game environments.

To deliver tailored troubleshooting and analyze broad usage patterns, we may retrieve technical specifics from your device. This encompasses your operating system version, hardware model, advertising IDs, IP address, and generalized location data.

Such metrics aid us in customizing content, fine-tuning advertisements, and evaluating overall Service performance. If you prefer not to receive personalized ads, please refer to the advertising opt-out section below.

Only with your explicit, prior consent do we request exact geo-location data, which is exclusively used to enable nearby matchmaking or location-dependent features during your active session.

Opting to access our Services via third-party credentials (like Apple Game Center or Google) allows those platforms to transmit specific profile details to us, such as your username or regional location, depending on their respective privacy policies.

We rely on this data solely to establish your account, authenticate your login, and seamlessly sync your game progress. Should you choose to sever this connection and wish for us to purge the data acquired from these platforms, please email our support team at contact@riftborn.games.

When you submit a query to our Game Operation Team, we may ask for your email address, name, device model, Player ID, and details about the issue you are facing. This ensures we can efficiently identify the root cause and provide you with a swift, accurate resolution.

We partner with established third-party payment gateways to facilitate in-game purchases. While these transactions occur under our Services, we do not directly collect, process, or retain any raw financial data (such as credit card numbers) on our own servers.

Our internal messaging systems, forums, and chat features are designed to foster community engagement. Any information disclosed in public forums or unencrypted direct messages can potentially be accessed by other users. If you need us to remove a post or interaction containing your personal info, contact contact@riftborn.games.

Additionally, forum registrations may require an email address, which we utilize primarily for administrative announcements, major policy updates, or occasional promotional newsletters. You retain the right to unsubscribe from non-essential emails at any time.

When browsing our web portals, we might also deploy social media widgets (e.g., "Like" or "Share" buttons). These components may track your IP and page views, functioning under the privacy frameworks of their respective providers.

We are committed to maintaining your confidentiality and will only share your information under the following circumstances:

• With your upfront approval for distinct marketing campaigns by partners.
• In response to lawful subpoenas, administrative requests, or to enforce our legal rights and safeguard user safety.
• With trusted vendors who require access to perform designated services (e.g., hosting providers or customer service platforms).
• As aggregated, non-identifiable demographic data provided to advertisers or analytic firms.
• During corporate transitions, such as acquisitions or asset sales, in which case you will be promptly notified regarding changes in data governance.

Offering a seamless global gaming experience means your information might be directed to or stored on servers situated outside your home country. While data protection guidelines differ by territory and may not strictly mirror those in your jurisdiction (such as the EU's Adequacy Decision standard), we implement robust protocols to keep your information secure globally.

Currently, we rely extensively on Google Inc.’s globally distributed cloud infrastructure. Consequentially, foundational data—including Player IDs, device specs, and generalized locations—are synchronized in the U.S. By enjoying our games, you consent to these essential cross-border data flows.

To understand user flows and optimize usability, we deploy cookies and comparable tracking mechanisms. These small text files reside on your hardware, logging interactions seamlessly.

We collaborate with premier advertising networks to fund the development of our free-to-play catalog. Their respective privacy frameworks govern their data methodologies:

We rigorously adhere to industry-leading norms to ward off unauthorized intrusions and data breaches. Our defense-in-depth approach includes:

We harbor your records only for the duration your account is active or operational necessities dictate. Historical leaderboard entries might be preserved indefinitely for posterity, though they can be anonymized upon explicit request. Should you desire a complete account deletion, initiate the process by emailing contact@riftborn.games.

Logs associated with Customer Support inquiries are completely expunged 36 months following the resolution of the corresponding ticket.

Modifying your profile or pulling the plug on targeted ads is within your grasp:

• Ad Tracking: Navigate to your device settings to activate "Limit Ad Tracking" on iOS or "Opt-out of Ads Personalization" on Android systems.
• Data Access & Rectification: Ensure your details remain accurate directly via the in-game settings portal or by reaching out to us. We can readily supply an electronic dossier of your collected info.

Expanded Rights under the GDPR

If you reside under specific European jurisdictions, you may claim added privileges, including:

• Right to Erasure/Right to be Forgotten: Compel us to wipe your digital footprint.
• Right to Restrict Processing: Halt our utilization of your info without deleting it.
• Right to Data Portability: Obtain a machine-readable export of your personal database.
• Right to Lodge a Complaint: Escalate grievances to an authoritative local Data Protection Authority.

We proudly abstain from algorithmic profiling that dictates critical automated decisions affecting you.

Our services are fundamentally directed towards an adult and young-adult demographic. We adamantly refuse to knowingly extract information from children strictly beneath the age of 17 (or 16 spanning Europe) sans verified parental assent. Any user falling under these regional age thresholds must desist from utilizing our Services.

If we uncover the inadvertent induction of a minor's data, we will act instantly to securely purge the records. Parents who suspect illicit data collection concerning their children should notify us immediately via email.

For residents spanning the United States, targeted legislation empowers you to query precisely what data dimensions we harness, mandate its deletion, and veto third-party data dispersion. We guarantee an equitable experience devoid of discrimination when enacting these rights, and we firmly underline that we do not monetize your personal data through direct sales.

Additionally, concerning California's "Do Not Track" stipulations: As a universal technological consensus remains absent, our systems currently do not interpret or alter behavior in response to web-browser Do Not Track broadcast signals.

As digital frontiers and our corporate objectives mutate, this Policy may undergo periodic revisions. Substantial alterations bearing material impact on your rights will be vigorously advertised. Should any modifications prove unacceptable to you, the appropriate recourse is to disengage from our platforms and securely terminate your account.